Tracking updates can be delayed when the following force majeure event happens:
DELIVERY & RETURN
SHIPPING & DELIVERY
| Countries | US | UK | JP | India | Brazil | France | DE | IT | Spain | Dutch | BE | AT | AU | CA | MEX |
| Shipping Time/days | 8-12 | 6-10 | 5-8 | 12-18 | 25-30 | 6-10 | 8-12 | 8-12 | 8-12 | 6-10 | 8-12 | 8-10 | 8-10 | 10-15 | 10-15 |
Below are the estimated number of days it will take for you to receive your order:
- Order is placed: Day 0
- Preparing your package: Up to 5 Business Days
- Shipping your items: Business Day 5 to 15
We'll send you a tracking number once you've placed your order, so you know where it is at every step of the way.
Delivery Time= Processing Time + Shipping Time
The processing time will be 1-5 days. General products will be in 3-5 days. Add the processing time to the shipping time for an estimate as to when you will receive your order.
HEALTH SAFETY
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As a result of COVID-19, we will sterilize the products and packages, you can rest assured to purchase orders.
PAYMENT CONFIRMATION
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A confirmation email will be sent to you once the order is authorized and verified.
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Once the payment is verified, the order cannot cancel or change within this sort of time. However, we will do our best to support your request.
PROCESSING
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It normally takes 3-5 business days to process your order. Please note that holidays & weekends are not included.
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It takes longer for us to process pre-ordered items, please refer to our preorder page for more detailed information.
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If items are prepared within 24 hours of your order, then we can ship them in one day.
SHIPPING
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Shipment takes approximately 5-15 business days to reach destination countries.
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Once your order is shipped out, an email notification with an International e-packet tracking number will be sent to you.
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Please note: Total Delivery Time = Processing Time + Shipping Time
SHIPPING DELAYS
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Shipping time is estimated and commences from the date of shipping, rather than the date of order, and can take longer than the expected date due to invalid addresses, customs clearance procedures, or other causes.
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Usually, it takes about 20-40 days in some countries, We do offer compensation if the shipping is beyond the timeframe as stated on the shipping policy
- Please submit a ticket within 6 months of shipment if the package does not arrive in time, our representative will get back to you within 24 hours. Note that overdue requests may not be accepted. Appreciate your kind understanding.
DELIVERY DELAY
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Many countries have reduced flights because of COVID-19, And customs delays, Your packages maybe take longer to deliver(Delayed by 1 to 2 weeks) than normal, but we will do our best to ship your order earlier. We beg for your understanding.
CAUSE OF DELAY
- Delays/closures due to the impact of the COVID-19
- Bad weather reasons (heavy rain/tornado/flood/earthquake, etc.)
- Local reasons such as strikes, statutory holidays, major international conferences, etc.
- Shortage of peak season flights & personnel and other local reasons
Include any other pertinent information towards the beginning, such as potential delays due to a high volume of orders or postal service problems that are outside of your control.
NEED MORE HELP
If you experience any delays in tracking updates, we recommend you check the estimated delivery time. If your package is taking longer than scheduled, please contact us at Info@acmeaura.co. Our customer service will get back to you as soon as possible.
Domestic Shipping Rates and Estimates
For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Free Shipping
We offer free shipping to many main countries worldwide, such as the EU, UK, US, CA, Mexico, etc.
| Free Shipping | $99.00 and up | Australia, Austria, Canada, France, Germany, Italy, Mexico, Netherlands, Poland, Spain, United Kingdom, United States | |
|---|---|---|---|
| Free Shipping |
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Rest of the world |
International Shipping
We offer international shipping to many main countries worldwide, such as the EU, UK, US, CA, Mexico, Asia, Africa, Middle East, etc.
If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [AcmeAura] is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 3 days of receiving your shipping confirmation email, please contact us at Info@acmeaura.co with your name and order number, and we will look into it for you.
Tracking An Order
Shipping to P.O. boxes
Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here.
In the event that your order arrives damaged in any way, please email us as soon as possible at Info@acmeaura.co with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at Info@acmeaura.co.
Return
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
If you did not receive the goods or received damaged goods, we can provide a free replenishment service! In addition, we do not provide any replenishment and replacement services, such as don't like, don't want, bad effect, and so on.
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The return shipping fee will need to be paid by the customer, and the customer will need to arrange to ship it back to the warehouse.
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If the initial order amount becomes less than $99 after eliminating the return items, the cost for the initial shipping fee of $6.99, will be excluded from the total refund amount.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at
info@acmeaura.co